Airbus Helicopters, Inc
  • 10-Jan-2023 to 10-Feb-2023 (CST)
  • 10305 Service Support
  • Grand Prairie, TX, USA
  • Full Time

This position offers the following benefits: Medical insurance, Dental insurance, Vision insurance, Prescription insurance, Healthcare Advocacy, Employee Assistance Program, Flexible Spending Accounts, Health Savings Accounts, Basic & Voluntary Life and Accidental Death & Dismemberment insurance, Short and Long-term Disability insurance, Voluntary Accident insurance, Voluntary Critical Illness insurance, Identity Theft & Fraud Resolution insurance, Legal Plan insurance, 401(k), Travel Assistance, International SOS insurance, Paid Vacation, Paid Personal/Sick Time, Paid Holidays, Tuition Assistance, Bonus(es). These are our current benefit offerings for the 2022 plan year and are subject to change without notice.

Airbus is an international pioneer in the aerospace industry. We are a leader in designing, manufacturing and delivering aerospace products, services and solutions to customers on a global scale. We aim for a better-connected, safer and more prosperous world.

A commercial aircraft manufacturer, with Space and Defense as well as Helicopters Divisions, Airbus is the largest aeronautics and space company in Europe and a worldwide leader.

Airbus has built on its strong European heritage to become truly international - with roughly 180 locations and 12,000 direct suppliers globally. The company has aircraft and helicopter final assembly lines across Asia, Europe and the Americas, and has achieved a more than six fold order book increase since 2000.

Position Summary:

Provide leadership, guidance and manage the overall HCare Smart Power-by-Hour (PBH) program execution of PBH contracts & repairs while ensuring customer satisfaction. Function as the primary interface to Airbus Helicopters in France and Germany for PBH related activities.

Primary Responsibilities:

1. Program Management 50%

  • Provide guidance for all operational management activities related to HCare Smart Power-by-Hour contracts (order processing, backlog of open orders, installation and removal of parts by customer, return of core units in accordance with contractual commitments.
  • Prepare, lead and deliver P&L performance (Operating Plan, Forecast, Turnover /Revenue, Gross Margin, Free Cash Flow, Working Capital /Funding))
  • Establish and monitor critical metrics (contract renewal rate, offers win-ratio, timely contractual filtering / savings, PBH cost drivers, catalog on time and on-quality).
  • Establish standard processes and routines and conduct regular performance reviews of the business line.
  • Track and influence costs on Component Support Programs to secure profit objectives and provide recommendations for the material, both new and repairs required to satisfy customers;
  • Develop and implement cost improvements.
  • Monitor contract execution and coordinate all contractual obligations
  • Provide guidance on offer definition, contracts management, OP proposals, services/strategic choices and balancing to the home office teams.
  • Help define and validate commercial policy (pricing, offers, and catalog) and other levels of HCare Smart.
  • Responsible for the profit and loss of HCare PBH Contracts ($50M usd revenue >160 contracts >200 customers)
  • Ensure issuance and delivery of timely offers, on-quality, on-price and margin by enhancing the win-ratio.
  • Follow bookings, sales and market shares.
  • Lead and control warranty adjudication of HCare program by providing guidance and expertise of PBH warranty matters.
  • Manage processes required to capture customer operational flight hours and ensure monthly billing to each AHI parts by the hour and tool rentals
  • Understand and resolve critical issues and HCare related problems applying critical thinking to support the prioritization of issues and actions.

2. Team and Performance Management: 25%

  • Direct the efforts of Support Contract Management, PBH Liaison, Warranty Administrator and PBH coordinator dedicated to support PBH contracts.
  • Lead a team of five (5) direct employees and eight (8) indirect contract managers
  • Establish and maintain critical metrics to measure team performance
  • Maintain adequate resources to perform activity locally: recruitment, workload analysis, local capacity balancing and conduct performance evaluations of the team.

3. Invoicing, Forecasting and PBH Core Return Process 25%

  • Monitor issuance of monthly invoicing applicable to flight hours and other charges on an accurate and timely manner.
  • Review, analyze and approve annual pricing increases and notifications.
  • Manage and monitor PBH core and sales returns.
  • Ensure functional departments develop and retain readiness for new PBH contracts.
  • Analyze activity levels related to Customer's operations such as flight hours, parts consumptions, future trends and coordinate with functional specialists to provide further analysis and ensure key players provide essential reports.
  • Provide PBH demand forecast to functional departments.
  • Track and influence costs on Component Support Programs to assure AHI meets its profit objectives and necessary materials are available to meet customer needs

Additional Responsibilities:

  • Other duties as assigned.

Qualified Experience / Skills / Training:



  • BS degree, preferably in Business, Engineering or equivalent experience.


  • Advanced degree preferred.



  • Minimum twelve (12) years minimum experience in Repairs management and Power-By-hour Program
  • Minimum of seven (7) years of logistics, customer service or related field.
  • Minimum five (5) years' experience in the helicopter industry


  • Former or current A&P License



  • None


  • Active or inactive A&P License
  • Lean Six Sigma

Knowledge, Skills, Demonstrated Capabilities:


  • Business, logistics and supply management, customer service

Communication Skills (Spoken, Written, Influencing, Proficiency in Other Languages):


  • Critical to high proficiency in spoken and written communications in English

Technical Systems Proficiency:

  • Microsoft Office Suite and/or G-Suite proficiency.
  • Preferably some working knowledge of SAP application, WebEx communications

Travel Required:

  • 20% Domestic and 10% International


  • US Person under ITAR definition (U.S. Citizen, green card holder or person covered under our existing ITAR license)


  • None

Decision Making, Complexity:

  • As leader of the PB HCare Smart Program, manages escalations, complex situations and makes key business decisions (operational, financial and strategic) for the entire program.
  • Makes critical decisions up to the amount of $3M in support of program, customer and company requirements.
  • Key decisions will rely on establishing excellent rapport with the key players of the various support departments.
  • Interfaces with various departments such as Manufacturing, Programs, Logistics, Customer Support, Technical Support, Finance, Sales and others.
  • Acts independently to solve complex problems in day-to-day operations, financial performance and strategic business growth, Identifies risk involved in decisions, develops mitigation plans and implements actions to reduce and eliminate risk to the company and customers,

Organizational information:

  • This position reports to the Sr. Director of Customer Support. Extensive collaboration with other key support departments is crucial. This position can be described as a program lead that collaborates with functional support departments for completing actions, much like in a matrix organization.

Direct Reports:

  • Exempt: 4 (2 Contract Administrator, 2 Repairable Liaisons)
  • Non-exempt: 1 (1 PBH Coordinator)

Job Dimensions, Contributions to Success:

  • This position requires in-depth knowledge of the customer business model, market position and ability to analyze and communicate AHI's performances, processes, and any improvement plans to meet the customer's operational and strategic requirements. Key decisions are attributed to this position which set in motion extensive tasks or purchase of materials that are substantiated with a decision matrix. These could represent expenditures in the millions of dollars.

Nature of Contacts:

  • Communication with a wide spectrum of contacts which include internal functional departments and senior customer leaders
  • Involved, negotiation type of communications on a frequent basis with all parties
  • Moderate communication on a regular basis with internal and external parties

Physical Requirements:

  • Onsite: Employee is required to work on site at the company's location at least three days a week.
  • Vision: Employee's specific vision abilities required by the job all the time include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
  • Hearing: Ability to hear clearly at all times to participate in conversations in person and via teleconference or phone and to hear sounds on the production floor including safety warnings or alarms.
  • Speaking: Always able to speak in conversations and meetings, deliver information and participate in communications.
  • Equipment Operation (personal computer, telephone, copies, fax machine, and related office equipment and using electronic identification card to enter building floors and internal doors): Operate most office and personal electronic equipment 80% of the day.
  • Carrying: Carry documents, tools, drawings, electronic equipment up to 30lbs/14kgs up to 10% of each day.
  • Lifting: Ability to spend 10% of work time lifting documents, tools, drawings, electronic equipment up to 30lbs/14kgs.
  • Pushing / Pulling: On rare occasions push and pull small office furniture and some equipment and tools.
  • Sitting: Sit for long periods of time in meetings, working on computer for up to 85% of each work day.
  • Squatting / Kneeling: able to squat or kneel to retrieve or replace items stored on low shelving.
  • Standing: As a daily occurrence for 10% of their time, able to stand for discussions in offices or on the production floor.
  • Travel: able to travel independently and at short notice. 15%-20%
  • Walking (include routine walking such as to a shared printer to retrieve documents): able to walk through office and production areas including uneven surfaces. Frequently.
  • Personal Protective Equipment required: Required PPE includes, but is not limited to, Safety Shoes, Safety Glasses, Hearing Protection, Respirators/Masks, and/or Protective Gloves as required by site and/or customer site

Equal Opportunity:

All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status

As a leader in our field, Airbus Helicopters, Inc. provides relocation assistance for qualified positions and a comprehensive compensation and benefits package.

As a matter of policy, Airbus Helicopters, Inc. does not sponsor visas for US positions unless specified. Only applicants with current work authorization will be considered.

Airbus Helicopters, Inc. does not offer tenured or guaranteed employment. Employment with Airbus is at will, meaning either the company or the employee can terminate the employment relationship at any time, with or without cause, with or without notice.

NOTE: Airbus Helicopters, Inc. reserves the right to revise or change job duties and responsibilities as the need arises. This position description does not constitute a written or implied contract of employment.

Airbus Helicopters, Inc
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