Airbus Helicopters, Inc
  • 31-Oct-2022 to 09-Feb-2023 (CST)
  • 10320 Commercial Field Service
  • Grand Prairie, TX, USA
  • Competitive market salary
  • Full Time

A career with Airbus Helicopters, Inc. provides employees with a comprehensive benefits package. As an Airbus employee, you and your family will have access to a range of benefits, which include health, dental, vision and life insurance, 401(k) matching, paid time off and holiday pay.

Airbus is an international pioneer in the aerospace industry. We are a leader in designing, manufacturing and delivering aerospace products, services and solutions to customers on a global scale. We aim for a better-connected, safer and more prosperous world.

A commercial aircraft manufacturer, with Space and Defense as well as Helicopters Divisions, Airbus is the largest aeronautics and space company in Europe and a worldwide leader.

Airbus has built on its strong European heritage to become truly international - with roughly 180 locations and 12,000 direct suppliers globally. The company has aircraft and helicopter final assembly lines across Asia, Europe and the Americas, and has achieved a more than six fold order book increase since 2000.

Position Summary:

The Technical Support Specialist (TSS) is responsible for leading specialized technical and engineering support functions for key customers. The TSS is responsible for management and oversight of the technical support Key Performance Indicators (KPI) and improvement initiatives for customers. Responsibilities include leading and reporting on key customer fleet availability and reliability performance.

Primary Responsibilities:

1. Technical Analysis and Reporting: 50%

  • Evaluate process and approve technical support repair designs approval sheets (RDAS) to ensure allowable standard practices, processes and technologies have been followed.
  • Analyze events and fleet data to develop actions to improve fleet availability, reliability and reduce recurring discrepancies.
  • Develop and present regularly scheduled briefings to customer and Airbus management teams on actions to resolve discrepancies and reduce Turn-around-time (TAT) and improve performance (KPI).
  • Establish and maintain effective communication between customer and Airbus to resolve queries and discrepancies.

2. Technical Support: 30%

  • Lead support efforts and report on fleet availability and reliability and prioritize required support activities.
  • Plan and provide regular on-site and virtual technical briefings on complex procedures and troubleshooting assistance for customer maintenance teams.
  • Track, analyze and brief customers on Airbus applications and system usage (WebTEK, ORION, etc.)

3. Continuous Improvement: 20%

  • Perform regular internal auditing of repair design approval process and develop corrective actions to close findings.
  • Leverage Airbus network to proactively identify and mitigate the impact of service bulletins or directives.

Additional Responsibilities:

  • Other duties as assigned. (E.g. Entry into Service of new models and Commercial support for RFP etc.)

Qualified Experience / Skills / Training:



  • Bachelor's degree in engineering, business administration, or combined education and related work experience.


  • Prior experience as a DAR (Designated Airworthiness Representative), DER (Designated Engineering Representative) and or IA (Inspection Authorization) is an advantage
  • Project management certificate or related experience



  • 10 years of experience in Aviation in a technical role.
  • 6 years of experience in mechanical engineering and repair design, continuing airworthiness and modification processing, or taken part in a type certification or related compliance demonstration activities.


  • 3 years Airbus Repair Design Authorization (RDAS) and or Airbus Helicopter maintenance and repair experience



  • None


  • FAA A&P with I.A (Inspection Authorization)

Knowledge, Skills, Demonstrated Capabilities:


  • Effective in prioritizing demands and workload while delivering safe and compliant outcomes.
  • Helicopter maintenance and operations knowledge and experience


  • Prior experience in a customer facing support role

Communication Skills (Spoken, Written, Influencing, Proficiency in Other Languages):


  • English - Highly proficient written and verbal


  • German / French - basic levels of communication is an advantage

Technical Systems Proficiency:

  • Microsoft and/or G-Suite proficiency (or the ability to become proficient within 3 months)
  • Engineering software applications proficiency (e.g. AutoCAD)

Travel Required:

  • 20% to 30% Domestic and International


  • Able to work in the US without a current or future need for visa sponsorship


  • None

Decision Making, Complexity:

  • Required to make decisions related to aircraft airworthiness, reliability and maintainability.
  • Provide recommendations related to fleet availability using a complex combination of factors included operating costs, in service rates, maintenance man-hours (labor) and inventory levels.
  • Independently develop improvement plans, tack actions and reporting to leadership teams and stakeholders

Organizational information:

  • This is an individual contributor who coordinates the activities of a number of support personnel without formal reporting relationships. It reports directly to the Sr. Director Technical Support.

Direct Reports:

  • Exempt: 0
  • Non-exempt: 0

Job Dimensions, Contributions to Success:

  • This position has responsibility for:
    • Certification and authorization of compliant repair authorization documents
    • Strategic customer relationship and representation
    • Manage resources and related budgets to align with KPI's
    • Safety critical solutions

Nature of Contacts:

  • Involved Communication on a frequent Basis with internal and external parties

Physical Requirements:

  • Onsite or remote: 100% onsite with possibility to work from other Airbus site.
  • Vision: able to see and read computer screen and other electronic equipment with screens, able to read documents, reports and engineering drawings. 100%
  • Hearing: able to hear to participate in conversations in person and via teleconference or phone and to hear sounds on production floor including safety warnings or alarms. 100%
  • Speaking: able to speak in conversations and meetings, deliver information and participate in communications. 100%
  • Equipment Operation (personal computer, telephone, copies, fax machine, and related office equipment and using electronic identification card to enter building floors and internal doors): able to operate most office and personal electronic equipment and some tools including production tools such as hydraulic lifts.100%
  • Carrying: able to carry documents, tools, drawings, electronic equipment up to 30lbs/14kgs. Daily
  • Lifting: able to lift documents, tools, drawings, electronic equipment up to 30lbs/14kgs. Daily
  • Pushing / Pulling: able to push and pull small office furniture and some equipment and tools. Daily
  • Sitting: able to sit for long periods of time in meetings, working on computer. Daily
  • Squatting / Kneeling: able to squat or kneel to retrieve or replace items stored on low shelving. Daily
  • Standing: able to stand for discussions in offices or on production floor. Several times a week
  • Travel: able to travel independently and at short notice. 20%-30%
  • Walking (include routine walking such as to a shared printer to retrieve documents): able to walk through office and production areas including uneven surfaces. Daily
  • Personal Protective Equipment required: Required PPE includes, but is not limited to, Safety Shoes, Safety Glasses, Hearing Protection, Respirators/Masks, and/or Protective Gloves as required by site and/or customer site. Several times a week.

Equal Opportunity:

All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status

As a leader in our field, Airbus Helicopters, Inc. provides relocation assistance for qualified positions and a comprehensive compensation and benefits package.

As a matter of policy, Airbus Helicopters, Inc. does not sponsor visas for US positions unless specified. Only applicants with current work authorization will be considered.

Airbus Helicopters, Inc. does not offer tenured or guaranteed employment. Employment with Airbus is at will, meaning either the company or the employee can terminate the employment relationship at any time, with or without cause, with or without notice.

NOTE: Airbus Helicopters, Inc. reserves the right to revise or change job duties and responsibilities as the need arises. This position description does not constitute a written or implied contract of employment.

Airbus Helicopters, Inc
  • Apply Now

  • * Fields Are Required

    What is your full name?

    How can we contact you?

  • Sign Up For Job Alerts!

  • Share This Page
  • Facebook Twitter LinkedIn Email

Admin Log In

logo Privacy Notice Cookie Settings Cookie Policy
logo commercial aircraft helicopters defence space company newsroom