Airbus Helicopters, Inc
  • 08-Jan-2021 to 22-Jan-2021 (EST)
  • 10340 MRO Administration
  • Grand Prairie, TX, USA
  • $53,800.00 - $66,500.00 (depending on experience)
  • Salary
  • Full Time

This position offers the following benefits: Medical insurance, Dental insurance, Vision insurance, Prescription insurance, Healthcare Advocacy, Employee Assistance Program, Flexible Spending Accounts, Health Savings Accounts, Basic & Voluntary Life and Accidental Death & Dismemberment insurance, Short and Long-term Disability insurance, Voluntary Accident insurance, Voluntary Critical Illness insurance, Identity Theft & Fraud Resolution insurance, Legal Plan insurance, 401(k), Travel Assistance, International SOS insurance, Paid Vacation, Paid Personal/Sick Time, Paid Holidays, Tuition Assistance, Bonus(es). These are our current benefit offerings for the 2021 plan year and are subject to change without notice.

Airbus is an international pioneer in the aerospace industry. We are a leader in designing, manufacturing and delivering aerospace products, services and solutions to customers on a global scale. We aim for a better-connected, safer and more prosperous world.

A commercial aircraft manufacturer, with Space and Defense as well as Helicopters Divisions, Airbus is the largest aeronautics and space company in Europe and a worldwide leader.

Airbus has built on its strong European heritage to become truly international with roughly 180 locations and 12,000 direct suppliers globally. The company has aircraft and helicopter final assembly lines across Asia, Europe and the Americas, and has achieved a more than sixfold order book increase since 2000.

Position Summary:

Provide internal and external customer support to streamline MRO business processes. Interface with internal and external customers to provide WIP status, delivery dates, quotes/estimates, invoices/credits technical inquiries and logistical details. Manage all pricing agreements for MRO activities. Assist in planning and scheduling within Airbus Group and internal/external customers.

Primary Responsibilities:

1. KPI Management 30%

  • Support all KPI management for the MRO Business Office
  • Create and maintain power point presentations
  • Extraction of data out of defined support to support KPI and management requests
  • Data Analysis
  • KPI are weekly, bi-weekly, monthly and yearly

2. Rotable Pool Inventory 25%

  • Forecast rotable pool inventory
  • Develop and maintain systematic rotable pool inventory process
  • Work closely with Pool asset coordinator to follow completion dates of parts in repair
  • Analyse and determine the disposition of excess/surplus and obsolete material.
  • Maintain continuous awareness of business and economic condition as they affect materials management, as a means of assuring minimum inventory investment to meet stated company objectives. Interact with internal and external representatives to confirm and establish requirements, specifications, quantities, delivery schedules, and to resolve problems encountered in the process.
  • Understand and interpret engineering drawings, release orders, illustrated parts catalogues, indented bills of material, technical service bulletins and letters.
  • Maintain the company part master database. Analyze and execute technical screening to maintain computerized central reference system for the identification of spare parts that are alternate, and/or interchangeable. Participate in development, implementation, maintenance, and revision of computer systems and databases for efficient dissemination of material management source information.
  • Review and Translate CSP contracts in relation to maintaining appropriate rotable inventory levels
  • Interpret and manage customer contracts with relations to repairs
  • Perform B/O Expediting with all internal and external vendors and departments
  • Perform Order Upgrades, which includes expediting critical parts list given by CSR/CSM.
  • Provide operational support activities to assist customer service functions

3. Order Administration 25%

  • Act as a liaison between Spares and internal shops as well as GSC to provide updates as needed including delivery schedules/delays to Rotable Activity team.
  • Coordinate and monitor the work of various departments involved in production, warehousing, and distribution of material with regards to Repairable activity
  • Interface and coordinate with spares to provide options when stock not available.
  • Coordinate requests according to policies and procedures
  • Assist with Activity pertaining to subsidiaries regarding repairs of dynamics as well as equipment
  • Facilitate activities with any internal and external entity involved in the customer service process
  • Analyse and verify accuracy of data extracts/reports requested by external partners or internal departments
  • Coordinate external database programs and establish integrated mechanisms with SAP system users and processes
  • Conduct audits/quality checks and initiate necessary procedures or system changes
  • Actively participate in bid strategy sessions
  • Monitor and provide support to the PBH programs, exchange items, rental components, etc.. POC for question related from spares
  • Create purchase orders and maintain cost for repairs in line with company directives

4. MRO Support 20%

  • Work closely with accounting maintaining their WIP status. Including closing service orders, resolving costing issues, explanations and resolutions.
  • Develop and maintain excellent relationship/communications with external repair vendors. Monitoring vendor performance activity on a quarterly basis.
  • Maintain External Repair catalogue throughout the year. Including customer repair prices and exchange prices are accurate.
  • Maintain assigned departmental key performance indicators as provide to associated areas when due. This includes weekly, bi-weekly, monthly, and yearly
  • Administrate statistics to determine the departments level of customer service
  • Surplus Sales support on going surplus sales

Additional Responsibilities:

  • Other duties as assigned.
  • Report activity monthly
  • Support/ Lead on-going projects pertaining to department as required
  • Assess and develop solutions to routine problems encountered daily
  • Participate in activities to enhance systems and business processes as assigned.
  • Identify gaps within current processes, and recommend improvement activities
  • Reporting as required by management, including SAP automation

Qualified Experience / Skills / Training:



  • High school diploma or equivalent required


  • Bachelor degree preferred in associated field



  • Minimum five (5) years' experience in Customer, MRO, or Logistic support in an aviation environment.
  • Experience with subcontracting items out for repair.


  • Preferred minimum three (3) years of SAP experience (preferably in Sales & Distribution, Customer Service (CS), MRO or Procurement



  • N/A


  • A&P License preferred
  • Six Sigma preferred

Knowledge, Skills, Demonstrated Capabilities:


  • Proficiency with Microsoft Office Suite
  • Strong organizational skills
  • Strong process improvement skills
  • Demonstrate the ability to work in a fast paced demanding environment
  • Strong Communication Skills


  • Project management

Communication Skills (Spoken, Written, Influencing, Proficiency in Other Languages):

  • Requires ability to communicate effectively verbally and in written form.

Technical Systems Proficiency:

  • Microsoft Office (excel)
  • SAP

Travel Required:

  • 0 - 10% Domestic and International


  • Authorized to Work in the US


  • None

Decision Making, Complexity:

  • Meeting customer expectations
  • Decisions made on cost/ Margins
  • Multitask
  • Meeting inventory demand.
  • Ability to resolve issues in effective/practical ways.
  • Work independently as well as a team environment

Organizational information:

Direct Reports:

  • Exempt: 0
  • Non-exempt: 0

Job Dimensions, Contributions to Success:

  • Meeting customer expectations
  • Decisions made on cost/ Margins
  • Multitask
  • Meeting inventory demand.
  • Ability to resolve issues in effective/practical ways.

Nature of Contacts:

  • Communication on a daily Basis with internal and external parties

Physical Requirements:

  • Onsite: 90%-100%
  • Vision: able to see and read computer screen and other electronic equipment with screens, able to read documents, reports and engineering drawings. 100%
  • Hearing: able to hear to participate in conversations in person and via teleconference or phone and to hear sounds on production floor including safety warnings or alarms. 100%
  • Speaking: able to speak in conversations and meetings, deliver information and participate in communications. 100%
  • Equipment Operation (personal computer, telephone, copies, fax machine, and related office equipment and using electronic identification card to enter building floors and internal doors): able to operate most office and personal electronic equipment and some tools including production tools .
  • Carrying: able to carry documents, tools, drawings, electronic equipment up to 30lbs/14kgs minimally.
  • Lifting: able to lift documents, tools, drawings, electronic equipment up to 30lbs/14kgs minimally.
  • Pushing / Pulling: able to push and pull small office furniture and some equipment and tools minimally.
  • Sitting: able to sit for long periods of time in meetings, working on computer on a daily basis.
  • Squatting / Kneeling: able to squat or kneel to retrieve or replace items stored on low shelving.
  • Standing: able to stand for discussions in offices or on production floor regularly.
  • Travel: able to travel independently and at short notice. Very minimal amount if at all.
  • Walking (include routine walking such as to a shared printer to retrieve documents): able to walk through office and production areas including uneven surfaces regularly.
  • Personal Protective Equipment required: Required PPE includes, but is not limited to, Safety Shoes, Safety Glasses, Hearing Protection, Respirators/Masks, and/or Protective Gloves as required by site and/or customer site

Equal Opportunity:

All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status

As a leader in our field, Airbus Helicopters, Inc. provides relocation assistance for qualified positions and a comprehensive compensation and benefits package.

As a matter of policy, Airbus Helicopters, Inc. does not sponsor visas for US positions unless specified. Only applicants with current work authorization will be considered.

Airbus Helicopters, Inc. does not offer tenured or guaranteed employment. Employment with Airbus is at will, meaning either the company or the employee can terminate the employment relationship at any time, with or without cause, with or without notice.

NOTE: Airbus Helicopters, Inc. reserves the right to revise or change job duties and responsibilities as the need arises. This position description does not constitute a written or implied contract of employment.

Airbus Helicopters, Inc
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