Airbus Helicopters, Inc
  • 05-Jan-2021 to 22-Jan-2021 (EST)
  • 10620 Warehouse
  • Grapevine, TX, USA
  • $20+ Depending on Experience
  • Hourly
  • Temporary

As a contract role, benefits offered by the third party agency this individual is employed by.

Airbus is an international pioneer in the aerospace industry. We are a leader in designing, manufacturing and delivering aerospace products, services and solutions to customers on a global scale. We aim for a better-connected, safer and more prosperous world.

A commercial aircraft manufacturer, with Space and Defense as well as Helicopters Divisions, Airbus is the largest aeronautics and space company in Europe and a worldwide leader

Airbus has built on its strong European heritage to become truly international with roughly 180 locations and 12,000 direct suppliers globally. The company has aircraft and helicopter final assembly lines across Asia, Europe and the Americas, and has achieved a more than six fold order book increase since 2000.

Position Summary: 

Process customer parts that are returned for credit and communicate on a frequent basis with customer on status of credits.

Primary Responsibilities:

Processing parts returns: 40%

  • Perform reviews of returns
  • Process customer warranty, and sales returns for credit

Research parts inventory history: 20%

  • Determine sales order and customer identification number to assure credit is applied appropriately
  • Run monthly scrap report for review
  • Process, through a computerized system, parts returned by customers

Manage vendor activity: 20%

  • Maintain vendor warranty claim database
  • Coordinate vendor repair activities and follow up on repairs with vendors
  • Manage receipt, inspection and stocking of special tooling for customer rental

Communication with internal/external customers: 20%

  • Respond to customer inquiries via phone, fax, and email
  • Prepare sub-contract work orders for all repairable materials
  • Open and inspect incoming Repairables from internal/external customers
  • Inspect units for documentation, history and/or log cards

Additional Responsibilities:

  • Other duties as assigned.

Qualified Experience / Skills / Training: 



  • High School education or equivalent is required



  • Minimum 2 years' experience in a warehousing environment
  • Customer service background


  • Preferable to have minimum of 1-year helicopter/aviation industry experience



  • None required

Knowledge, Skills, Demonstrated Capabilities:


  • Effective communication skills needed, both written and verbal
  • Strong customer service focus
  • Attention to detail / detail oriented
  • Aviation knowledge
  • Familiar with general office procedures and PC skills

Communication Skills (Spoken, Written, Influencing, Proficiency in Other Languages):

  • Must be an effective communicator in both written and verbal forms
  • Able to tailor communication style to meet internal or external customer needs

Technical Systems Proficiency:

  • Microsoft products
  • SAP experience preferred

Travel Required:

  • 0% Domestic and International


  • US Person under ITAR definition (U.S. Citizen, green card holder or person covered under our existing ITAR license)


  • None

Decision Making, Complexity:

  • Continual and daily interaction with customers for status reporting
  • Communication with internal departments to facilitate efficient turnaround of repaired parts for customers

Organizational information:

  • This position resides in the Logistics, Supply Chain organization and reports to the Repairables Logistics Supervisor

Direct Reports:

  • Exempt: 0
  • Non-exempt: 0

Job Dimensions, Contributions to Success:

  • This position contributes directly to the compliance of the company by:
  • Efficient processing for customer credit of warranty and sales returned items
  • Ensuring tools are in serviceable condition and ready for issue before being offered to a customer
  • This position contributes directly to the financial health of the company by:
  • Research inventory history records to ensure sales order and credit is applied appropriately
  • Ensuring tools move quickly back to the shelf after return allowing for the next rental
  • This position contributes directly to the satisfaction of our customers by:
  • Continual communication with respect to our customers on the status of their credit(s)
  • Having tools available for the customer when needed by the customer

Nature of Contacts:

  • Involved Communication on a regular Basis with internal and external parties
  • This position communicates within its own chain of commence, with internal and external customers, with external service providers, and with contacts at the AH and AHD facilities in France and Germany.

Physical Requirements:

  • Onsite: 100%
  • Vision: able to see and read computer screen and other electronic equipment with screens, able to read documents, reports and engineering drawings on a daily basis.
  • Hearing: able to hear to participate in conversations in person and via teleconference or phone and to hear sounds on production floor including safety warnings or alarms on a daily basis.
  • Speaking:  able to speak in conversations and meetings, deliver information and participate in communications on a daily basis.
  • Equipment Operation (personal computer, telephone, copies, fax machine, and related office equipment and using electronic identification card to enter building floors and internal doors): able to operate most office and personal electronic equipment and some tools including production tools such as hydraulic lifts on a daily basis.
  • Carrying: able to carry documents, tools, drawings, electronic equipment up to 30lbs/14kgs on a daily basis.
  • Lifting:  able to lift documents, tools, drawings, electronic equipment up to 30lbs/14kgs on a daily basis along with heavier parts and/or equipment on a frequent basis.
  • Pushing / Pulling:  able to push and pull small office furniture and some equipment and tools on a daily basis.
  • Sitting:  able to sit for long periods of time in meetings, working on computer on a daily basis.
  • Squatting / Kneeling:  able to squat or kneel to retrieve or replace items stored on low shelving.
  • Standing: able to stand for discussions in offices or on production floor on a daily basis, and frequently for long periods of time.
  • Travel:  able to travel independently and at short notice to the main facility in Grand Prairie.
  • Walking (include routine walking such as to a shared printer to retrieve documents):  able to walk through office and production areas including uneven surfaces on a daily, and frequent basis.
  • Personal Protective Equipment required:  Required PPE includes, but is not limited to, Safety Shoes, Safety Glasses, Hearing Protection, Respirators/Masks, and/or Protective Gloves as required by site and/or customer site

Equal Opportunity:

All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status. 

This position is a temporary (contract) position with no specific time period but could be extended or shortened as needed.  Contractors are employed by a 3rd party vendor and placed on assignment to Airbus Helicopters, Inc. . 

As a matter of policy, Airbus Helicopters, Inc. does not sponsor visas for US positions unless specified. Only applicants with current work authorization will be considered.

Airbus Helicopters, Inc. does not offer tenured or guaranteed employment. Employment with Airbus is at will, meaning either the company or the employee can terminate the employment relationship at any time, with or without cause, with or without notice.

NOTE:  Airbus Helicopters, Inc. reserves the right to revise or change job duties and responsibilities as the need arises.  This position description does not constitute a written or implied contract of employment.

Airbus Helicopters, Inc
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