Airbus Helicopters, Inc
  • 18-Nov-2020 to 13-Dec-2020 (EST)
  • 10140 Information Systems
  • Grand Prairie, TX, USA
  • Full Time

Airbus is an international pioneer in the aerospace industry. We are a leader in designing, manufacturing and delivering aerospace products, services and solutions to customers on a global scale. We aim for a better-connected, safer and more prosperous world.

A commercial aircraft manufacturer, with Space and Defense as well as Helicopters Divisions, Airbus is the largest aeronautics and space company in Europe and a worldwide leader

Airbus has built on its strong European heritage to become truly international with roughly 180 locations and 12,000 direct suppliers globally. The company has aircraft and helicopter final assembly lines across Asia, Europe and the Americas, and has achieved a more than sixfold order book increase since 2000.


Position Summary: 

The Head of IM Industry Solutions is, within IM Airbus North America (USA, Canada and Mexico) in charge of a key IM business domain dealing with Programs, Manufacturing (shop floor, FAL), Supply Chain, Logistics and Quality business functions across the region. 


Responsible for:  

  • Customer facing and customer relationship activities for all Airbus commercial, Airbus Helicopters and Airbus Defense & Space Programs, Manufacturing, Supply Chain, Logistics and Quality business functions 
  • Understanding the strategy and the challenges of those business functions
  • Aligning IM strategy with the business strategy and developing appropriate roadmaps for future IM solutions and services
  • Participating into the governance bodies of those functions
  • Executing the IM strategy and related roadmaps by designing and implementing industry solutions in North America in line with Airbus overall standards as defined in Europe or in the frame of the IM Roof
  • Supporting all applications used in North America by these business functions
  • Promoting and deploying state of the art digital solutions in the manufacturing domain


In addition to the Industry Solutions domain lead, the Job Holder is also the local IM Business Partner for Airbus Helicopters North America (AHNA) and so responsible for: 

  • Defining the IM strategy for the Helicopters Division in the region in line with the overall IM strategy in the North America region and in Europe
  • Setting-up annual IM objectives and ensuring adherence to them throughout the year
  • Running the AHNA IM Master Plan (IMPP) as part of the overall IM North America Master Plan and defines the priority projects in close liaise with AHNA EXCOM
  • Steering of all AHNA IM projects (as defined by the IMMP) in the region
  • Ensuring the overall IM performance towards AHNA including Service Levels and budget adherence.  Ensures AHNA representation in SLA Negotiations with the respective internal and external service providers
  • Managing the IM team in Grand Prairie, Columbus and Fort Erie 


This position has operational responsibility for the Industry Solutions and related staff located in the various Airbus North America sites: Herndon, Ashburn, Washington DC, Miami (3 sites), Atlanta (2 sites), Mobile (2 sites), Wichita, Grand Prairie (2 sites), San-Diego, Columbus, Fort-Erie, Ottawa, Montreal, Vancouver, Mexico City (3 sites), Queretaro


The Job Holder is end-to-end accountable in front of the customers of the services delivered by IM towards those customers. 


This position has operational responsibility for Industry Solutions and related internal and external staff required to deliver the projects and services to the business. 


Primary Responsibilities:

  1. People Management: 30%
  • Leads and manages the IM team in charge of designing, developing, maintaining and supporting Industry Solutions and accordingly recommends employee actions including hiring, promotion, transfer and discharge
  • Plans and directs department staffing, performance and employee development
  • Leads and manages external workforce (subcontractors and suppliers) required to deliver the projects and services


  1. Projects Delivery: 30%
  • Manage on time, on costs and on quality IM programs and projects that are in the scope of the IM Industry Solutions domain by using appropriate methodology (waterfall, fast track, agile, SAFe)
  • Partner with the business on one side and infrastructure teams on the other side to ensure proper design and implementation of Industry products/solutions in the frame of local, division wide or group wide initiatives
  • Ensure that projects deliver the appropriate business value (savings, efficiency, business growth.)


  1. Products Development Maintenance & Support: 20%
  • Responsible for designing, developing, deploying and supporting local application products fulfilling local business needs
  • Responsible for deploying and supporting Industry application products that are centrally developed in Europe within the mother companies into the North America Industry Solutions domain
  • Responsible for guaranteeing end-to-end services lifecycle management according to agreed SLAs established with the various business functions
  • Liaise with the business and IM teams back in Europe to contribute to the design/development of new products and prepare the deployment and support of those products 
  • Liaise and synchronize with the IM infrastructure team to ensure smooth deployment and appropriate level of performance of the end-to-end services
  • Organize and plan deployment activities with the support of the related staff


  1. Planning and Budgeting: 10%
  • Work with Industry Business Functions to understand their Business Strategy and their future Business Requirements in order to develop a proper IM Master Plan in line with the Business Strategy
  • Develop a Products and Services portfolio for the Industry domain along with appropriate workload and costs estimations
  • Identify and capture with the support of IM Governance and IM Cybersecurity license requirements and security requirements and associated costs
  • Collaborates with group and divisional counterparts to understand and align support requirements for Industry Solutions where possible
  • Works with the Head of IM and the IM management team to identify opportunities for innovation, synergies, cost savings, and service quality improvement
  • Manages overall Industry Solutions domain budget


  1. Compliance: 10%
  • Ensure compliance to Airbus group standards and methodology 
  • Collaborates with global Airbus IM counterparts to develop and improve standards


Additional Responsibilities:

  • In the frame of the IM Business Partner role, actively participates to Airbus Helicopters Inc. leadership team meetings in order to better understand and support AHI challenges and activities


Qualified Experience / Skills / Training: 



  • Degree in Electrical Engineering, Computer Science, Information Technology or an equivalent combination of education and experience 



  • minimum 10 years of experience in application design, development and support in the manufacturing environment
  • minimum 5 years of Program/Project Management experience in the manufacturing environment
  • minimum 5 years of experience in people management
  • Proven experience in planning and controlling capital and operational budgets              
  • Understanding of Airbus IM standards, projects and services methodologies and procedures
  • Knowledge of IT supplier landscape in North America is a plus 
  • Experience in working with multicultural teams



  • None


  • One or more certifications in any of SAP modules


Knowledge, Skills, Demonstrated Capabilities:


  • Broad knowledge of the Aerospace & Defense industry sector
  • Knowledge of several business processes around manufacturing, supply chain, logistics and quality
  • Knowledge in software solutions such as ERP (SAP), Analytics, Manufacturing Execution Systems (MES)
  • In depth Knowledge of SAP functional and technical and basis systems required. 
  • Expertise in one or more areas of SAP SD, MM, FI, CO, PS, SM is required
  • High level of inter-personal and leadership skills are required.
  • Ability to adapt in a changing environment
  • Able to work closely and effectively with all levels of business and IM management 
  • Recognizes, and focuses department on, high priority objectives
  • Holds people accountable for results
  • Inspires trust, demonstrates flexibility, encourages frequent open communications and welcomes feedback



  • Knowledge of BW and BPC preferred


Communication Skills (Spoken, Written, Influencing, Proficiency in Other Languages):

  • Strong communication (oral and written), interpersonal, and facilitation skills 
  • Fluency in English is mandatory: due to Airbus European roots, German, Spanish or French language skills are a plus

Technical Systems Proficiency:

  • Microsoft Office Suite
  • Google Suite


Travel Required: 

  • 20% domestic and international
  • Willingness to travel within US and internationally is a must



  • Authorized to Work in the US


  • None


Decision Making, Complexity:

  • Contribute to overall IM strategy required to support business goals and growth objectives
  • Decide on priorities based on business value within the Industry Solutions domain
  • Decide on quantity of resources and skills required for delivering the expected services
  • Decide on technologies to fulfil business requirements while staying aligned with European strategy
  • Highly complex environment composed of 3 divisional entities not yet integrated and spread out across the North America region on more than 28 sites. Most of these entities have a dependency with their mother company in Europe requiring a very strong and complex coordination across North America and with Europe
  • Very international environment with very different culture and mind-sets
  • Very diverse company products portfolio and highly complex products: commercial and military aircraft, commercial and military helicopters, satellites, launchers
  • Highly competitive environment


Organizational information:

This position reports to the Head of IM (CIO) for Airbus North America


Direct Reports:       Exempt: 4

                                    Non-exempt: 1


Job Dimensions, Contributions to Success:

  • At least 100 applications to deploy, maintain and support for a population of more than 2000 engineers and/or blue collars across Airbus Americas, Inc., Airbus Helicopters, Inc., Airbus Defense & Space Inc. in various sites: 
    • Mobile, Grand Prairie, Columbus, Mexico City, Queretaro and Fort Erie 
  • Staff of around 20 30  people (employees, contractors and subcontractors)
  • This position has budget responsibility for all of North America IM Industry Solutions activities: $10-15M
  • This position has the responsibility of being the IM Lead for Industry Solutions domain
    • Must ensure alignment of the IM team with Divisional Management
    • Must interface with the Heads of Business Functions (Manufacturing, Supply Chain, Logistics and Quality)
    • Responsible for end-to-end IM Services delivery

Nature of Contacts:

  • This position has a permanent need for communication towards Airbus North America leadership team including the CIO and the CEO and to the IM employees across the region but also with IM externals and service providers
  • This position must maintain a state of art customer relationship and customer satisfaction with Heads of Business Functions in the various entities (SVP and VP levels)
  • This position must also interact at VP level with IM providers during Call for Tenders or during projects and services reviews. 


Physical Requirements:

  • Onsite: 70%
  • Vision: able to see and read computer screen and other electronic equipment with screens, able to read documents, reports and engineering drawings. daily
  • Hearing: able to hear to participate in conversations in person and via teleconference or phone and to hear sounds on production floor including safety warnings or alarms. daily
  • Speaking:  able to speak in conversations and meetings, deliver information and participate in communications. daily
  • Equipment Operation (personal computer, telephone, copies, fax machine, and related office equipment and using electronic identification card to enter building floors and internal doors): able to operate most office and personal electronic equipment. daily
  • Carrying: able to carry documents, and, electronic equipment up to 10lbs. daily
  • Lifting:  able to lift documents, tools, drawings, electronic equipment up to 10lbs.  daily
  • Pushing / Pulling:  able to push and pull small office furniture. occasionally
  • Sitting:  able to sit for long periods of time in meetings, working on computer. daily
  • Squatting / Kneeling:  able to squat or kneel to retrieve or replace items stored on low shelving. occasionally
  • Standing: able to stand for discussions in offices or on production floor.  daily
  • Travel:  able to travel independently and at short notice. frequently
  • Walking (include routine walking such as to a shared printer to retrieve documents):  able to walk through office daily and production areas including uneven surfaces occasionally.
  • Personal Protective Equipment required:  steel toed shoes are required for all shop floor visits; appropriate hearing/eye protection may also be required when visiting the shop floor 


As a leader in our field, Airbus in America provides relocation assistance for qualified positions and a comprehensive compensation and benefits package.

Airbus in America provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetics, pregnancy, marital status, veteran status or other legally protected status.  In addition to federal law requirements, Airbus in America complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.  This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, demotion, termination, layoff, recall, transfer, leaves of absence, compensation, benefits and training. 

Airbus in America expressly prohibits any form of workplace harassment based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetics, pregnancy, marital status, veteran status or other legally protected status.  Improper interference with the ability of Airbus' employees to perform their job duties may result in discipline up to and including discharge.

As a matter of policy, Airbus does not sponsor visas for US positions unless specified.  Only applicants with current work authorization will be considered. 

Airbus does not offer tenured or guaranteed employment.  Either the company or the employee can terminate the employment relationship at any time, with or without cause, with or without notice. 

Airbus Helicopters, Inc
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